Payment Details for Mercartto Artists

When you trust a web site to handle financial transactions on your behalf, you should be confident that:

  1. Your personal information will be safe;
  2. You will be paid as expected; and
  3. Issues that arise will be handled professionally and in a timely manner.

At Mercartto we have partnered with Stripe.com to process payments.

1. About Stripe

Launched in 2011, Stripe serves over 100,000 companies (including Amazon, Microsoft, Salesforce, Facebook, Expedia, Nasdaq, and National Geographic) in 120+ countries. They employ 1,100+ people across 9 global offices (headquartered in San Francisco.)

 

To learn more about Stripe, please visit the following links:

 

2. Providing data to stripe

To use Mercartto as an artist, we need a way to safely pay you when your art is sold. This is why we use Stripe.

To prevent fraud, money laundering and other abuses, Stripe adheres to Know Your Customer ("KYC") proof of identity protocols required by regulators and financial institutions.

When you create an account on Mercartto.com, you are also verifying your identity directly with Stripe. The financial information you provide is sent directly to Stripe and does not go through Mercartto servers or databases.

 

3. How do I know it's safe to send data to Stripe?

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

  1. Stripe forces HTTPS for all services using TLS (SSL).
  2. Stripe regularly audits its certificates, certificate authorities and ciphers. Stripe will not work with Mercartto if their standards aren't met.
  3. All sensitive data are encrypted with AES-256.
  4. Stripe uses two PGP keys to encrypt communications.

For more information on Stripe's security measures, click here.

 

4. What information DOES Stripe NEED?

Stripe requires the following to authenticate your identity and ensure you are paid safely:

  1. The last 4 digits of your Social Insurance Number / Social Security Number.
  2. Your name, email, physical address, phone number.
  3. Your birth day, month, year.
  4. Your legal entity type (individual or company.)
  5. Your bank account number and bank account holder's name.
  6. The bank institution number and transit number (see section below for more on this.)
  7. A photo of government-issued ID, like a driver's license or passport.

All the above is encrypted and sent directly to Stripe over secure, safe connections as outlined in section 3 above. The only information Mercartto retains is your name, email address, physical address and phone number. That's it.

 

5. Entering information for Stripe

When signing up at https://shop.mercartto.com, once you have filled out the "Account and Profile" page, accepted the terms/privacy and click the "Continue to Upload" button, you will land on Payment Details (the Stripe requirements).

  1. The relevant information from the "Account and Profile" page will auto-populate the form.
  2. Provide your birth year (4 digits, e.g. 1999), birth month (2 digits, e.g. 10 for October), and birth day (a number between 1 - 31. If you try to enter February 31, the form won't accept it.)
  3. Enter the last 4 digits of your Social Insurance Number (SIN, Canada) or Social Security Number (USA). If you do not have a Canadian SIN or US SSN, Stripe will not be able to verify your identity.
  4. Legal Entity Type - If you are doing business as a company, choose that option, otherwise the default is "Individual."
  5. Business Name - Optional.
  6. Bank Account Number - Enter the account number as on the bottom of your check / cheque, without hyphens / dashes.
  7. Account Holder Name - Enter the name of the person who owns the account.
  8. Transit Number - Bank Institution Number (CAN) / Routing Number (USA) - For Canadian banks the format is 12345-123 (you must include the dash). For US banks the format is 123456789. See examples below.
  9. Government ID - Take a photo of your driver's license, passport, or other government-issued photo ID and upload.

 

Canadian Examples of Cheques showing Account Number, Transit Number and Bank Institution Number (click on images to enlarge)

 

USA Examples of Checks showing Account Number and Routing Number (click on images to enlarge)

6. What happens when I save this form?

If there are errors or omissions of required fields, you will not be able to save the form.

If the data you provided is correct and complete, it goes directly to Stripe's system via secure transmission. Stripe authenticates and confirms your identity, after which you can accept payment safely.

 

6. What if I have questions or concerns?

Please contact us at help@mercartto.com, and we promise to do our best to resolve your request quickly.